Epicor ITSM to Provide Flexible, Extendable Solution for Managing Service and Support for Mission-Critical Hosted Systems
IRVINE, Calif. -- Epicor Software Corporation (NASDAQ:EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced that Edge Web Hosting (www.edgewebhosting.net), an award-winning provider of managed dedicated servers and shared hosting solutions, has chosen Epicor solutions to manage service for its clients' mission-critical systems.
With an impressive client list of high-profile organizations with extremely sensitive systems and strong compliance requirements, Edge Web Hosting is committed to providing the best hosting outsourcing services to its customers with 100% uptime and availability in conjunction with access to the most experienced staff and resources. Epicor IT Service Management (ITSM) will be used to manage trouble tickets for Edge Web Hosting's client service calls as well as track resources and client information.
"Edge Web Hosting hosts mission-critical applications for our clients so providing immediate, solution-driven customer service is a chief priority," said Vlad A. Friedman, chief executive officer of Edge Web Hosting. "To properly service our customers, we look to leverage technology solutions that provide reliability, scalability and have the ability to work the way our business does."
After evaluating other service management and customer relationship management (CRM) solutions, Edge Web Hosting chose Epicor because of its ability to extend and customize to align with its unique business processes and high standards for service.
About Edge Web Hosting
Edge Web Hosting is a state of the art facility which has won numerous awards for our performance. Edgewebhosting.net has been a leader in the Web hosting field, winning the coveted "Best Web Hosting Category" in the Sys-Con Media Reader's Choice Awards every year since 2002, as well as Windows IT Pro Magazine's 2005 Innovator Award in the Large Business Category. Edgewebhosting.net specializes in implementing and maintaining high-end, managed dedicated and collocated hosting platforms. Our infrastructure supports many public and well-known organizations that rely on our experience, infrastructure, and availability to ensure the best possible service to their customers. Edgewebhosting.net owns and maintains one of the most redundant datacenters in the United States. By investing in top of the line infrastructure, power conditioning and backup, cooling systems, fire protection and connectivity, Edgewebhosting.net can provide customer with the most reliable and comprehensive hosting services available today. For more information visit the company's Web site at http://www.edgewebhosting.net.
About Epicor Software Corporation
Epicor, named one of FORTUNE magazine's 100 Fastest-Growing Companies in 2006, is a global leader dedicated to providing enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and professional services automation (PSA) software solutions to midmarket companies and divisions of the Global 1000. Founded in 1984, Epicor serves over 20,000 customers in more than 140 countries, providing solutions in over 30 languages. Employing innovative service-oriented architecture (SOA) and Web services technology, Epicor delivers end-to-end, industry-specific solutions for manufacturing, distribution, retail, hospitality and services that enable companies to drive increased efficiency, improve performance and build competitive advantage. Epicor solutions provide the scalability and flexibility to meet today's business challenges, while empowering enterprises for even greater success tomorrow. Epicor offers a comprehensive range of services with its solutions, providing a single point of accountability to promote rapid return on investment and low total cost of ownership. Epicor's worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit www.epicor.com.
Epicor is a registered trademark of Epicor Software Corporation. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.
Source : http://findarticles.com/p/articles/mi_m0EIN/is_2008_Sept_16/ai_n28096564/
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